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Terms of Service

Last updated: April 2026

These Terms of Service ("Terms") govern your use of the website operated by Nick and Bro's Inc. ("we," "us," or "our") at nickandbrosinc.com (the "Site"). By using the Site, you agree to these Terms. If you do not agree, do not use the Site.

These Terms apply to website use only. Cleaning services are provided exclusively under a separate written agreement (a Service Agreement, work order, or signed proposal) between us and the client. Nothing on this Site constitutes a binding offer to provide services, and pricing or scope information shown here is illustrative.

1. Use of the Site

You may use the Site to learn about our services, request a quote, or contact us. You agree not to:

  • Submit false, misleading, or impersonating information through any form on the Site.
  • Attempt to circumvent the Site's security, rate limits, anti-spam controls, or access restrictions.
  • Use the Site to distribute malware, send unsolicited bulk messages, or scrape content for resale.
  • Reverse engineer, decompile, or interfere with the operation of the Site.
  • Use the Site in any manner that violates applicable law.

2. Quote requests are not contracts

Submitting a quote request does not create a binding agreement, schedule a service, or guarantee a price. We will respond by email or phone, typically within one business day. Pricing, scope, scheduling, and any commitment to perform services become binding only upon execution of a written Service Agreement or signed work order.

3. Service Agreement controls

Once an engagement begins, the executed Service Agreement (or signed work order or proposal) governs:

  • Scope of work: the specific tasks, areas, units, or deliverables covered.
  • Pricing and payment: rates, total fees, billing schedule, accepted payment methods, and late-payment terms.
  • Scheduling and access: dates, working hours, key/access arrangements, and rescheduling procedures.
  • Quality standards and remedies: photo QA requirements, walk-through procedures, and how punch-list items or re-cleans are handled.
  • Cancellation and termination: notice periods, cancellation fees, and termination rights for either party.
  • Insurance and indemnification: certificate-of-insurance terms, additional-insured endorsements where applicable, and mutual indemnification language.
  • Confidentiality: handling of building access codes, tenant information, and other sensitive details encountered during work.

Where these Terms and a Service Agreement conflict, the Service Agreement controls for matters covered by it.

4. Vendor compliance

We maintain general liability and workers' compensation insurance and are registered or able to register on the major property-management compliance platforms (including RealPage, NetVendor, and VendorCafé) when required by client onboarding. A current Certificate of Insurance and W9 are available on request from clients with an active or pending Service Agreement. We are not subcontractors; we operate under our own credentials and insurance.

5. No professional advice

Content on the Site is provided for general informational purposes only. It is not legal, accounting, real-estate, or other professional advice. You should consult an appropriate professional for advice specific to your situation.

6. Intellectual property

The Site, including text, graphics, layout, logos, photographs, and underlying code, is owned by Nick and Bro's Inc. or our licensors and is protected by U.S. and international copyright and trademark laws. You may view and download portions of the Site for the limited purpose of evaluating our services. You may not reproduce, modify, distribute, publicly display, or create derivative works from Site content without our prior written permission.

If you submit content to us through a form (for example, scope notes, photos, or property descriptions), you grant us a non-exclusive, worldwide, royalty-free license to use that content solely to respond to your inquiry and provide services. You represent that you have the right to submit the content.

7. Third-party links and embeds

The Site may include links to third-party websites and may embed third-party content (for example, a Google Maps frame on the contact page). We do not control and are not responsible for third-party sites, content, or practices. Use of those services is governed by their own terms and policies.

8. Disclaimer of warranties

THE SITE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, OR UNINTERRUPTED OPERATION. WE DO NOT WARRANT THAT THE SITE WILL BE ERROR-FREE OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

Warranties applicable to actual cleaning services performed under a Service Agreement are stated in that agreement, not on this Site.

9. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL NICK AND BRO'S INC. OR ITS OFFICERS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUES, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF (OR INABILITY TO USE) THE SITE — WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STATUTE, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL CUMULATIVE LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATED TO THE SITE IS LIMITED TO ONE HUNDRED U.S. DOLLARS ($100). LIABILITY ARISING FROM CLEANING SERVICES IS GOVERNED BY THE APPLICABLE SERVICE AGREEMENT AND OUR INSURANCE POLICIES, NOT BY THIS SECTION.

Some jurisdictions do not allow the exclusion or limitation of certain damages; in those jurisdictions our liability is limited to the maximum extent permitted by law.

10. Indemnification

You agree to defend, indemnify, and hold harmless Nick and Bro's Inc. and our officers, employees, and agents from any claims, damages, costs, and expenses (including reasonable attorneys' fees) arising out of your violation of these Terms, your misuse of the Site, or content you submit through the Site.

11. Governing law and venue

These Terms are governed by the laws of the State of North Carolina, without regard to its conflict-of-laws principles. Any dispute arising out of or related to these Terms or the Site that is not resolved informally will be brought exclusively in the state or federal courts located in Wake County, North Carolina, and you consent to personal jurisdiction and venue there. The U.N. Convention on Contracts for the International Sale of Goods does not apply.

12. Severability and waiver

If any provision of these Terms is found unenforceable, the remaining provisions will remain in full force and effect, and the unenforceable provision will be modified to the minimum extent necessary to make it enforceable. Our failure to enforce any provision is not a waiver of our right to enforce it later.

13. Changes to these Terms

We may update these Terms from time to time. The "Last updated" date above reflects the most recent revision. Continued use of the Site after changes are posted constitutes acceptance of the revised Terms.

14. Contact

Questions about these Terms: nickandbros.inc@gmail.com.

Nick and Bro's Inc.
Raleigh, NC, USA